Exchange, Return and Refund Policy

All exchanges can only be on stock items stocked at the time of request and only at Shirts North’s discretion or approval.

All refunds are only available when goods are “not made to order” and stock can be accepted back into Shirts North stock system if there is a product in question. Refunds can be given if products are made or supplied incorrectly and Shirts North agrees with this supply issue. In this case, if Shirts North agrees not to replace or repair any issue that is possible then a refund will be the alterative available. In regards to a shortfall in supplied items, please ensure a count has been done with a minimum of three (3) times and reported within seven (7) days of receipt of goods.

Should the need to return items for any reason occur, then written confirmation to do so is required. Return costs will be assessed and based on the return reason and if it is at Shirts North’s cost then we will advise the method of transport and account number for such a situation.